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Free Worldwide Shipping & Duties Covered
We are pleased to offer Free Worldwide Shipping on all orders, delivering to all countries and regions supported by our logistics network. There are no restrictions on order quantity, parcel size, or shipment weight — every order ships at no cost to you. In addition, all customs duties, import taxes, and government-imposed fees associated with your shipment will be fully covered by us, ensuring you will not incur any extra charges upon delivery.
Please note that delivery times may vary due to local customs procedures and carrier conditions, but your shipping and customs costs will remain completely free under this policy.
We provide a secure and reliable Free Returns service for all customers. Items that remain unused and unopened may be returned within 60 days for a full refund.
All return shipping expenses, including customs-related fees, are fully covered by us.
Refund processing will be completed within 4 weeks from the date the return shipment is sent, regardless of whether the package has arrived at our facility. In general, refunds are finalized significantly earlier, ensuring a smooth and dependable experience.
Clinically proven results:
*Clinical study, instrumental test, 31 volunteers, 56 days. **Clinical trial, 31 volunteers, % of satisfaction, 28 days. ***Ex vivo/in vitro testing
1. What are the active ingredients in the Firming Cashmere Cream and how do they work?
The Firming Cashmere Cream, backed by science, is formulated with Caudalie's exclusive patent (Caudalie x Harvard patent no. 1555116), combining vine resveratrol, which is derived from grapevine shoots and produced in France, and two types of hyaluronic acids. This patented technology helps support collagen and elastin and activate sirtuins, proteins associated with skin longevity. The expert formula is further enriched with Pro-Collagen Grape Multi-Peptides, a complex of 500 peptides derived from grapeseed. A biomimetic emulsifier creates a second-skin effect with a cashmere-like texture that visibly nourishes, firms and plumps the skin.
2. How long does it take for the Firming Cashmere Cream to work?
The Firming Cashmere Cream plumps wrinkles in 4 hours after application.* With regular use, 91% of volunteers noticed their skin elasticity restored after 28 days.** It visibly plumps and firms the skin with consistent use. *Clinical study, instrumental test, on 31 volunteers after 56 days. **Clinical study, % of satisfaction, 31 volunteers, 28 days.​
3. Is the Firming Cashmere Cream gentler than retinol?
Yes. The Firming Cashmere Cream is powered by vine resveratrol, Caudalie's patented retinol alternative. Derived from grapevine shoots, vine resveratrol helps support collagen without the retinol-related restrictions associated with pregnancy and sun exposure. The formula is suitable for sensitive skin and can be used during pregnancy and while breastfeeding. As with all skincare products, apply appropriate sun protection during the day.
4. Is the Firming Cashmere Cream suitable for use during pregnancy and breast-feeding?
Yes, the Firming Cashmere Cream is suitable for use during pregnancy and while breastfeeding. Its key anti-aging ingredient, vine resveratrol, is a retinol alternative without the retinol-related restrictions. The cream, therefore, does not contain retinol or retinoids. However, we recommend consulting your doctor for personalized advice.
5. How and when should the Firming Cashmere Cream be applied?
Apply the Firming Cashmere Cream in the morning to clean skin, after the Instant Firming Serum, on the face and neck. With its luxuriously silky, cashmere-like texture, the formula is also infused with mineral pearlizers for an instant, luminous glow, and the cream doubles as a smooth base under makeup. After applying the cream, in the morning, complete your routine with sunscreen.
6. Should the Firming Cashmere Cream be used with the Instant Firming Serum?
The Firming Cashmere Cream can be used on its own, but for even better results, apply the cream after the Instant Firming Serum. The cream nourishes and deeply hydrates the skin, while locking in the serum's firming benefits.
7. What is the difference between the Firming Cashmere Cream (day) and the Firming Night Cream?
Your skin has different needs during the day and at night. During the day, skin needs protection from environmental stressors. At night, skin regenerates, so it absorbs active ingredients more effectively. That's why it is best to use different products in the morning and evening, each specially designed for daytime or nighttime use. Use the Resveratrol-Lift Firming Cashmere Cream during the day to visibly nourish, hydrate, and plump the skin. The Firming Night Cream works overnight for visibly firmer and hydrated skin by morning, with 88% of clinical study volunteers noticing smoother skin by morning. Caudalie's Resveratrol-Lift creams complement each other for day and night time use.
8. Is the Firming Cashmere Cream suitable for sensitive skin?
Yes, Firming Cashmere Cream is suitable for all skin types, including sensitive skin, and has been tested under dermatological supervision. Its rich, cashmere-like texture helps visibly firm and nourish the skin. After 28 days of use, 91% of volunteers reported that their skin elasticity appeared improved.
9. Is the Firming Cashmere Cream vegan and clean?
Yes. The Firming Cashmere Cream, like all Caudalie skincare products, is vegan and formulated according to the brand's clean approach with more than 70 ingredients excluded from the formula (including silicones, PEGs and phenoxyethanol) and more than 95% natural-origin ingredients.
10. Is the Firming Cashmere Cream refillable?
Yes, the Firming Cashmere Cream is refillable with Caudalie's eco-designed refill pods. Once you've finished your original cream jar, simply remove the empty pod, insert the new one, and peel off the aluminum film. The refill contains exactly the same formula as the original jar and delivers the same results, while helping reduce packaging by 85%.
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